Refund & Cancellation Policy
This policy explains how cancellations and refunds are handled for HostDex services.
Draft pending legal review
These terms are a working draft published for transparency while HostDex is in development. They are pending professional legal review and may change before services become generally available. They do not constitute a claim of any licence, certification or regulatory approval.
Cancellation
You may cancel a service at any time. Cancellation takes effect at the end of the current billing period unless stated otherwise at the point of order, and the service remains available until then.
Failed provisioning
If we are unable to provision a service you have paid for, we will not charge you for it. Where payment has already been taken, the amount is returned — by default as credit to your HostDex account balance, which is immediate, or to the original payment method on request.
Refunds
- Amounts paid but not consumed may be refundable, subject to the terms stated at the point of order.
- Set-up charges, licence fees and third-party charges already incurred are generally not refundable.
- Services terminated for a breach of the Acceptable Use Policy are not refundable.
How refunds are made
Refunds are made to the original payment method or as account credit. Processing times depend on the payment provider and the method used.
Specific refund windows and any statutory consumer rights that apply will be confirmed as part of legal review and stated here.
Questions about this page? Write to legal@hostdex.in.
HostDex is a brand of Qavex Technologies Private Limited.